SITE READY KIT — BOTTLE + COVER + SUNGLASSES

At Thirsty Squirrel, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If something isn’t right, we accept returns within 30 days of purchase for damaged, defective, incorrect, or unopened and unused items in their original packaging. To start a return, simply email our customer service team with your order number and details, and we’ll guide you through the process. Once we receive your return, it will be inspected within 5 business days, and approved refunds will be processed to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error. Exchanges for size or colour are available if stock permits once we’ve received the original item.

Certain items, including opened, used, personalised products, and gift cards, are not eligible for return. For any questions, reach out to us at returns@thirstysquirrel.com.au, our team is always happy to help.

We aim to process and dispatch all orders within 1–2 business days. Delivery times vary by location, (metropolitan areas typically receive orders within 2-3 business days, regional areas within 3-5 business days, and remote areas within 5-7 business days). Shipping costs are calculated based on order weight, dimensions, delivery location, and your chosen shipping method. Enjoy free shipping on all Australian orders over $100 (before discounts). Once your order has been dispatched, you’ll receive an email with a tracking number so you can follow your delivery’s progress.

Please note that we currently ship within Australia only. If you experience any delivery issues or have questions about our shipping policy, our customer service team is here to help.

Stay hydrated and prepared with the Thirsty Squirrel 3.8 L Stainless Steel Double Wall Water Bottle paired with the 3.8 L Molle Storage Hub. Designed for on-the-go access to water and essential gear, this tough, smart combo keeps water cold while giving you convenient storage for safety equipment and personal items. Safety shouldn’t be something to tick off a checklist, it should be part of your day, carried with pride and ready when it counts. That’s why we created a bottle that’s not only practical but built for real people, crews, and families who want to do the right thing.

PS: We call it The Thirsty Squirrel ’cause, like any smart operator, it knows how to store its nuts; keeping what matters safe, close, and easy to access.