SHIPPING & RETURNS

Delivery Timeframes
We aim to process and dispatch all orders within 1-2 business days. Delivery times may vary depending on your location:

Metropolitan areas: 2-3 business days
Regional areas: 3-5 business days
Remote areas: 5-7 business days
Shipping Costs
Shipping costs are calculated based on:

Order weight and dimensions
Delivery location
Selected shipping method
Free Shipping
We offer free shipping on orders over $100 (before discounts) to Australian addresses.

Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your package's journey.

International Shipping
We currently only ship within Australia. International shipping is not available at this time.

Delivery Issues
If you experience any issues with your delivery, please contact our customer service team. We will work with you to resolve any problems.

Contact Us
If you have any questions about our shipping policy, please don't hesitate to contact us:

Email: support@thirstysquirrel.com.au
Phone: (+61 ) 447 224 682

At Thirsty Squirrel, we stand behind the quality of our products. If something's not right, we'll do what we can to make it better. Here's how our returns and refunds work:

1. Return Eligibility
We accept returns within 30 days of purchase for the following reasons:

• Damaged or defective products
• Incorrect items received
• Unopened and unused products in original packaging

2. Return Process
To initiate a return:

1. Contact our customer service team
2. Provide your order number and reason for return
3. Follow the return instructions provided
4. Ship the item back to us
5. We accept returns within 30 days of your purchase, provided:
6. The item is unused, unworn, and in original condition
7. It includes all original packaging, tags, and accessories
8. You can provide proof of purchase (e.g., order number or receipt)

To start a return, email us with:

Your order number
The item(s) you wish to return
A quick explanation (optional, but helps us improve)

3. Refund Process
Once we receive your return:

We will inspect the returned item within 5 business days
If approved, refund will be processed within 5-10 business days
Refund will be issued to the original payment method
Shipping costs are non-refundable unless the return is due to our error
If you ordered the wrong size or colour and want to swap it:

Let us know via email
If the item is in stock, we'll send the replacement once we receive the original
4. Non-Refundable Items
The following items are not eligible for refund:

Opened or used products
Products damaged due to customer misuse
Custom or personalized items
Gift cards
5. Contact Us
If you have any questions about our refund policy, please contact us at:

Email: returns@thirstysquirrel.com.au

Our Promise
We're not into making things difficult. If you've got a problem, reach out — we're real people, and we're here to help.