Shipping policy

Delivery Timeframes
We aim to process and dispatch all orders within 1-2 business days. Delivery times may vary depending on your location:

Metropolitan areas: 2-3 business days
Regional areas: 3-5 business days
Remote areas: 5-7 business days
Shipping Costs
Shipping costs are calculated based on:

Order weight and dimensions
Delivery location
Selected shipping method
Free Shipping
We offer free shipping on orders over $100 (before discounts) to Australian addresses.

Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your package's journey.

International Shipping
We currently only ship within Australia. International shipping is not available at this time.

Delivery Issues
If you experience any issues with your delivery, please contact our customer service team. We will work with you to resolve any problems.


Email: support@thirstysquirrel.com.au
Phone: (+61 ) 447 224 682